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Postage and Packing Details We aim to keep our profit margins reasonable and our prices low. One way in which we can do this is to reuse packaging. No, it doesn't always make for the prettiest parcel but items are well protected, arrive in one piece and the overall cost of your order remains lower. Orders are dispatched within 2 working days with lighter parcels being sent by Royal Mail 1st class post and orders containing multiple heavier items being sent by Parcel Post. Either way our maximum postage charge for UK delivery is £4.00 We're happy to post items outside of the UK, just let us know what you would like to order at enquiry@positiveanimalsolutions.co.uk and we'll come back to you with details of postage costs. We encourage collection if you're in the area, near the south side of the Humber Bridge and not far from Winterton showground if there for agility or obedience shows. We race with Bishop Burton Braniacs Flyball team so collection can be arranged at flyball tournaments held in the Yorkshire area and as of January 2009 we'll be back on the agility circuit so again collection can be made at selected shows. We try to offer a common sense service offering you the best books, dvds, toys and accesories at the best price, no fancy whistles or whizzy websites just good prices. And yes in answer to the many emails, our DVD's are the originals which have been imported from the distributors in the US we just apply a reasonable profit margin to give you a reasonable price!